Privacy policy

By using the Ignat.guru website, and/or making online purchases of products, you agree to the terms and conditions of Ignat.guru Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

Following the posting of such changes, your continued use of the Ignat.guru website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the Ignat.guru website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store or create an account with us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. If you visit our website on a mobile device, we will in addition receive data as to what type of device you are using.

Email marketing : With your permission, we may send you emails about our store, new products and other updates. You can opt in or out of email marketing in your account or at the bottom of the email by clicking “unsubscribe”.

Ignat.guru may use your personal information to:

Process your order and to answer questions about the status of your order.

• Send you products that you have ordered.

• Maintain contact with you and provide you with ongoing personalized service.

• Communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers.

• Help us learn more about your usage of our website.

• Conduct marketing and performance research, to assist us in measuring our customer service, improve our customer experiences and product offerings.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You can unsubscribe from our email marketing at any time in your account settings or by clicking unsubscribe at the bottom of one of our newsletters.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:

[email protected]

You also may unsubscribe from our mailing list at any point by clicking the appropriate link at the bottom of the email.

You can add/remove products from your cart at any point.

You can update all basic account information in the settings area of your account.

You can add or remove credit cards (the credit card numbers are never stored on our servers) or saved addresses from your account at any time.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

3rd party services we work with include but are not limited to:

Mailchimp: Newsletters and email marketing

Google Analytics: Website usage statistics and optimization.

PayPal: Payment processing.

Postal shipping software: To automate shipping with various carriers.

Hosting Services: Various 3rd party providers for our hosting and web security processes.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We work with PayPal they have their own security in place. Your payment information never reaches our servers and therefore is never stored anywhere on Ignat.guru. When you save a credit card for automatic payments, we save a token provided by our payment processors instead of the actual payment information. That token allows for repeated transactions while keeping confidential the payment information.

We encrypt all connections when possible with 3rd parties using the HTTPS protocol, including connection with integrated e-commerce platforms.

COOKIES

Cookies are tiny files containing small bits of information that your web browser stores on your hard drive at our request. Cookies enable us to remember you and your personal information from one session to another, thereby enabling us to provider better individualized service to you. Cookies also enable us to remember any information you gave us so you don’t have to re-input it on each subsequent visit. Most browsers accept cookies, but you can alter your browser settings to disable that feature. If you do you can still access most features available at our web sites, but you might have to re-input more data between sessions. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

This website uses PayPal which is a trusted third party payment processor. Please see their privacy policy for the way in which your data may be used.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Twitter, Instagram, Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law. We retain all invoices in order to comply with government audits.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

LANGUAGE ACCEPTANCE

The parties hereto confirm that they have agreed that this Agreement and all documents relating hereto be drafted in English only.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at: [email protected]