Terms of sale

Prices and Sales Tax

All of our prices are in US Dollars.

Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Ignat.guru. Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees. All packages shipped will include a declaration indicating the contents, with full value for the order listed. A package returned to us due to refusal of these customs charges will result in Ignat.guru being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. International customers may be subject to import duties, fees and taxes, which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling, as well as a 35% restocking fee to account for the time involved in receiving the return, processing the return, restocking the inventory, and administrative time.

Shipping

I ship only to locations listed in Delivery section when checkout. I do not ship to countries outside the list above. All shipping information, including charges and estimated time for delivery is stated when you make your order and choose delivery option.

If you do not receive your order within the expected time frame, please e-mail us: [email protected]

Ignat.guru is not responsible for any delays in shipping due to customs, delay on the part of the courier, or delays caused by strike or labor disputes with the shipping service.

Customers are responsible for ensuring that they enter the correct shipping address. Any returned packages arriving back to our shop due to unclaimed status or wrong address status will be shipped to a correct address at the buyers additional expense or can be refunded at the request of the customer however, any fees incurred to receive a returned shipment that was rejected by the postal service due to an incorrect address entry are the responsibility of the customer and will be deducted from the return, this includes shipping charges, customs charges, and a 25% restocking fee.

Custom Designs

I can do custom mala design and in that case it is better if a customer can provide: a) the problem or need for which mala would be used, b) birthday date, time, place, c) any image describing design. In such case I will contact customer via e-mail for details to determine final price, shipping time.

Returns

It is very important to us that our customers are happy with their purchases. If you would like to make a return or exchange we are happy to accommodate your request. You can send your item back for a return or exchange. You must have your order number and original e-mail that the order was purchased under, to qualify for a return. Returns will not be accepted with out the invoice information. Returned items are subject to a 35% restocking fee, as pieces are made by hand to order. This fee accounts for the time to process your return, which includes customer correspondence, the shippers time, and bookkeeping time, lost shipping fees, loss of packaging materials. Please expect your refund to take 15 business days to process once your package is received. Shipping fess are not refundable. Orders canceled within 24 hours are subject to a 25% cancellation fee, to account for the restocking, reprogramming of inventory, and reverse accounting labor time associated with cancelled orders, after 24 hours, a 35% restocking fee applies.

Orders that are returned must arrive back in the exact condition in which they were sent. Worn or used items are not returnable. Customers have 30 days to exchange a purchase. Returns must be marked ‘return’ for the purposes of customs without a declaration value. If you fail to mark your return appropriately, you will be responsible for any customs fees incurred to pick up your return.

Please contact us within 7 days of receipt if you would like to make a return or exchange. Please note, shipping fees are not refundable. Customers who would like a refund or exchange, are responsible for the fees incurred to send back the package to Ignat.guru. Packages must be marked “return of goods to seller” with $0 declared value for the purposes of customs. Any package marked return to sender for which Ignat.guru incurs a C.O.D. fee to pick up will be deducted from the value of the return.

If you’ve purchased a custom mala/item or one with description marking item as not returnable, these orders cannot be returned, all custom designs are final sale.

Materials, Repairs and Restringing

My mala beads are made from genuine stones. For the most part of items I use linen, which is natural, strong material. I personally buy it from manufacturer in Latvia (EU). There are some items made with flexible nylon cord string. Materials used are shown for each item under description.

For items which are made with linen, I do special finish – four knots and secured with super strong glue. Although linen as natural material may stretch a bit, this allows to have mala beads stay in defined position.

All items are available immediately and dispatched within 3 business days unless it is marked as “out of stock” item. Most of my items are unique designed in single copy. I do not repair or restring any item unless there is special agreement with customer. In such case customer pays for shipping rates on both directions.

Privacy

We are committed to protecting the privacy of our customers. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about Ignat.guru news, all newsletter subscribers have the option of unsubscribing at any time. After your purchase you may receive one e-mail thanking you for your purchase and offering you to be part of our newsletter list.